Privacy and cookie policy

The purpose of this document is to inform you of the ways in which the Festival processes your data and what rights you have in relation to this processing. It is important that you read this document carefully.

Company information

Eigse Carlow Arts Festival Ltd.
Charities Regulatory Authority Number: No. 20035419
Registered office: C/O VISUAL Carlow, Old Dublin Rd, Graigue, Carlow, R93 A3K1, Ireland

Statement of GDPR compliance

All data is gathered and processed in accordance with data protection legislation, including the EU’s General Data Protection Regulation (GDPR), effective May 2018, and future implementing legislation in Ireland.

Who is the controller of your personal data?

Carlow Arts Festival Ltd operates as a Data Controller, determining the purposes and means of processing personal data.

Legal basis for data collection

The Festival gathers and processes personal data on the basis of consent. Your information is used only to send you the information about Carlow Arts Festival which you have agreed to receive, to complete transactions in the manner consented to by you and to improve your experience on our website via cookies.

Consent for these operations may be withdrawn at any time. You can change your contact preferences or withdraw consent by emailing the Data Protection Officer at info@carlowartsfestival.com or by writing to us at Carlow Arts Festival C/O VISUAL, Old Dublin Road, Graigue, Carlow, R93 A3K1, Ireland.

How data is collected on our website

Personal data may be collected on our website in the following ways:

• Names and email addresses may be collected via forms on our website or when you input details in order to receive announcements and updates regarding the Festival’s activities. This information will not be shared by third parties and will only be collected if you voluntarily submit it to us.
  
• IP addresses, browser types, domain names, access times and referring website addresses are collected for statistical information only and cannot be used to identify you personally.
  
• Names, addresses, email addresses, phone numbers, credit card details and in some cases details regarding users’ accessibility requirements are collected upon the purchase of tickets for Carlow Arts Festival events or other items, including Friends memberships

How we use cookies

Carlow Arts Festival uses cookies on its website in order to improve visitor experience in accordance with normal practice. When visiting the Carlow Arts Festival website, you are given the opportunity to consent to this use via an onscreen pop-up. If you do not wish to consent to this use, consider disabling cookies in your browser settings. Cookies are unique to the visitor and can only be read by a web server or the client computer. They are used anonymously to collect marketing data in order to ascertain which parts of the website are most popular, for Google Analytics and generally to assess user behaviour. They cannot be used to identify you personally.

How your data is used

Carlow Arts Festival uses personal data for the purposes of communications, improving user experience on our website and marketing.

Personal data is held and processed until such time as you communicate to us in writing that you wish for it to be removed. Data is retained by Carlow Arts Festival except where collection and processing is facilitated by third party data processors. The Festival contracts with trusted third parties, who are fully compliant with GDPR regulations, in order to provide exceptional services which Carlow Arts Festival are not able to offer on its own. Examples of authorised third party data processors include email marketing and box-office service providers.

Carlow Arts Festival never sells or rents personal data to any third parties and will not share your personal information with an unauthorised third party without your consent unless required to do so by law.

Security

The Carlow Arts Festival website does not collect personal information about you except information that you provide voluntarily. All personal information is treated confidentially, whether collected through this website or by other means. This information is stored securely.

The nature of the internet is such that we cannot 100% guarantee or warrant the security of any information you transmit to us via the internet to be secure. However, once we receive your personal data we take all reasonable technical and organisational measures to protect personal data from loss, misuse, alteration or destruction and to prevent any unauthorised or unlawful disclosure or processing.

Your rights

You have many legal rights when it comes to the personal data you provide. These include the right to withdraw your consent at any time, to know what data is being held about you, to request the removal of your personal data from all Carlow Arts Festival records and to have this action completed in a timely manner, to object to certain processing of your data, to restrict how your data is used and to lodge a complaint about the handling of your data with a supervisory authority. You may exercise any of these rights by submitting a writtenrequest to the appointed Data Protection Officer at info@carlowartsfestival.com or by post to : Carlow Arts Festival, C/O VISUAL, Old Dublin Road, Graigue, Carlow, R93 A3K1, Ireland.

Data breach policy

Carlow Arts Festival takes the necessary measures to ensure your personal data is protected including encryption, password protection and physical safeguards. In the unlikely event of a significant data breach, Ireland’s Data Protection Commissioner and all affected individuals will be notified within the required legal time frame.

Amendments to privacy statement

Carlow Arts Festival reserves the right to make amendments to this Privacy Statement at any time without notice. Last updated 18.01.23.

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